I have a tendency to work on a lot of things at the same time. Most of the time I can keep track of it all. But as I've added more and more technology into my workflow, I've found I spend more and more time training. My experience isn't that much different from anyone else who is working in new media. The challenge for me is that I have dozens and dozens of people to train every six months or so because most of my employees are students. It's challenging to keep up with day to day items when there is so much training! That's why I started working with Camtasia. It's a fantastic screen capture program. There's an even bigger and better version that recently came out. Either way, it's been really handy to use it. I can combine my ability to edit on an Avid Newscutter and combine video with the screen captures from Camtasia. In the end, my students have a .swf video they can link to from any computer. When they're confused, they don't have to ask me. It has saved me a bunch of time. If only I had more time to do MORE videos.
Since I don't have a ton of time to do that, I've been lucky to work with a great student, Jonathan Coffman. We put together a database structure using Drupal. I have a growing training manual for all of my students and employees. It's easy to search, it's easy to read and it's easy to update. I've found I can save a lot of time with the database as well.
I'd love to hear what others are doing to save time, share information and do it with little cost (other than the time it takes to set it all up).